At Groww Marketing, our mission is to provide top-tier digital marketing services, including SEO optimization, Google Ads management, and paid content strategies. To ensure transparency and customer satisfaction, we’ve outlined our fulfillment policy below:
1. Service Delivery Timeline
- Upon purchase, our team will initiate your campaign within 3-5 business days, unless specified otherwise in your service agreement.
- For project-based services (e.g., comprehensive SEO audits or campaign strategies), the expected timeline will be clearly communicated during onboarding.
2. Service Details and Expectations
- Scope of Work: Every service includes a detailed scope of work, which will be outlined in your agreement or invoice. This includes deliverables, timelines, and metrics for success.
- Communication: You will receive regular updates on the progress of your campaigns. Reports will be delivered on a bi-weekly or monthly basis, depending on the service plan chosen.
3. Refund and Cancellation Policy
- Refunds:
- Refunds are only available for services not initiated. Requests must be made within 7 calendar days of purchase.
- For ongoing services, refunds are not available after the initial work has begun.
- Cancellations:
- You may cancel any recurring services with a 30-day notice. Please contact your account manager or email us at support@growwmarketing.com for assistance.
4. Billing and Payment
- Payments are processed securely through Stripe. We accept all major credit cards.
- Subscription-based services are billed on a monthly cycle. Invoices are issued 7 days prior to the billing date to allow for review.
- Late payments may incur a penalty fee of 5% of the invoice total, applied after a grace period of 7 days.
5. Customer Responsibilities
To ensure we can deliver optimal results, we require:
- Access to necessary accounts: This includes, but is not limited to, Google Ads, Google Analytics, and social media platforms.
- Timely communication: Clients must respond to requests for information or approvals within 3 business days to prevent project delays.
6. Contact Information
If you have any questions or concerns regarding our fulfillment policy, please reach out to our customer support team:
- Email: support@growwmarketing.com
- Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM (EST)
7. Updates to This Policy
Groww Marketing reserves the right to modify this fulfillment policy as necessary to reflect improvements to our services or changes in regulations. Clients will be notified of any updates via email and our website.
By partnering with Groww Marketing, you agree to the terms outlined in this policy. Thank you for trusting us to grow your business.